HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Manager Academy and People Development.

Principal Responsibilities

• Support the development and delivery of training curriculum for all Distribution staff according to Distribution People Development and Training strategy
• Support Global training programs in line with Distribution business strategy to enable our staff to equip with the appropriate level of skills and knowledge required
• Define frontline leaders and staff competency levels and training requirements of branch network as well as determine reinforcement strategies
• Provide train-the-trainer/ coaching for performance & development solutions to all people managers to ensure quality of local in-branch training activities for uplifting overall staff performance
• Develop and deploy relevant learning strategies for supporting external competitions, such as HKCCA and HKIB
• Plan, develop and implement initiatives on digital service to ensure Distribution staff are equipped with sufficient knowledge with ever-changing technologies
• Develop and deliver CPD program for all licensed staff in Distribution

Requirements

• Bachelor Degree Qualification, I&I licensed holder
• Experience in performance coaching and teaching over 2 years
• Good understanding of Distribution dynamics e.g. Insurance and investment products, performance management, operation rhythm and regulatory requirements
• Good performance management skills and experience in management role preferably within both a branch network environment and contact center
• Good effective communication, interpersonal and negotiating skills
• Ability to work well within a team and take the initiative to work independently
• Strong Excel and PowerPoint knowledge

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.