Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our department Assistant Card and Loans Team Manager, Card and Loans Telesales Section
Principal responsibilities
- Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
- Handle customer’s complaints in an efficient and professional manner
- Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
- Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality
- Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies
Requirements
- Bachelor Degree in a related discipline or other relevant qualifications
- Minimum 3 years’ relevant experience, preferably with knowledge of banking products and call centre business
- Willing to work shift hours
- Strong sales and customer service orientation, with ability to work under pressure
- Proficiency in both English and Chinese, with good knowledge of application software
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.