HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior System Administrator/System Administrator.

Principal responsibilities

The primary responsibility of the role is to provide Infrastructure/Application and cloud monitoring & alerting support on the AppDynamics and Cloud. Ensuring delivery of automation with self-sustainable model with new Agile ways of working, adhering to established global standards and best practice. Maintain and exceed existing SLA’s and ensure compliance to HSBC policies at all times with Agile working. Actively participate in achieving organizational efficiency objectives and undertake analysis on day-to-day work to drive automation on deliveries thereby reducing repetitive and standardized tasks/processes and improve Monitoring Maturity of the services

Impact on the Business / Function

• Engineering, Service Delivery & Support
• Align to business partner's goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications.
• Align with new ways of working to become self-sustainable POD and Improve Monitoring Maturity for services.
• Understand & analyze business requirements & scope, identify gaps, translate requirements into technical specifications.
• Deliver the solutions / deliverables per the agreed requirements with regards to project timelines
• Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis.
• Assist TL / APM to identify service delivery issues (SLA Slippages, Quality etc), post implementation issues, escalations and assist to drive timely & successful closure. Identify & implement actions to eliminate issues

Efficiency & Cost Savings

• Identify sustainable cost savings & efficiency gains that can be achieved by removal / reduction of direct or by reduction in FTE requirement through automation of manual tasks, removal of duplicate tasks, improvements in processes

Skills required

• Should have a minimum of 3 - 7 years IT experience out of which a minimum of 2 years relevant experience in the following monitoring tools:
• Cloud Technologies (AWS/GCP)
• AppDynamics
• Development Experience / Knowledge
• Experience of working on End User Monitoring tooling.
• Should have worked on installation, troubleshooting and administration of above products on UNIX based hosts.
• Shell scripting and UNIX OS knowledge is advantageous.
• Knowledge and experience working on Java and understanding of API based architecture is advantageous.
• ITIL trained or certified (Foundation knowledge or experience)
• Adaptable and quick learner an advantage
• Linux / Widows experience with admin experience will be good.

Hour of work / Shifts

• 9 hour shifts with 1 hour lunch / dinner break.
• Shift timings are as below :

Morning Shift: 0600 IST to 1500 IST

Evening Shift: 14:00 IST to 23:00 IST

Night Shift: 2200 IST to 0700 IST

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

**Issued By HSBC Software Development Centre***