Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

 

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 

Principal responsibilities

  • Should have at least 7+ year of hand-on exp in Support  and service management related activities
  • Should have flexible in working hours – Ready to work in either day or night shift as per rotation plan
  • Able to understand system alerts and notifications and take appropriate action within the SLA defined
  • Having good experience in L1/ L2 On-Call Support, able to coordinate with L3 team
  • Able to analyze System and application log and involve appropriate support team/s, if required
  • Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary, work independently
  • Able to communicate business and IT stakeholders EFFECTIVELY & EFFICIENTLY
  • Prepare extensive documentations when logging product issues, must be noted all details, including their observations, diagnoses, and action steps
  • Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides
Requirements

Requirements

  • Should have good hands-on knowledge on below tool and technologies -
    • Tool – Window and Unix Server, Distributed Database - Oracle DB (12 c), SQL Developer, DevOps - Jenkins, JIRA, Infrastructure status reporting tool like Plexus, Services Dashboard, Splunk
    • Technologies – MAINFRAME, PLSQL, Core Java basics, Window, Unix
    • Concepts/ Process: Incident/ Problem ticket management Process, DevOps, Change management process, Production support Process, Applications/ Jobs monitoring, Root cause analysis

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

**Issued By HSBC Software Development Centre***

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