HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Principal responsibilities

• Provide 24x7x365 L1 and L2 Production Support for Distributed applications.
• Work in day shift, night shift and regular timings as per the support roster on rotation basis. Support and shift duty will be there on weekends and public holidays.
• Responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, root cause analysis, project implementation support, OS and Middleware patching activities, Disaster Recovery Exercise.
• Coordinate with L3, development and infrastructure teams during incident resolution. Recover the service within the SLAs.
• Create, review and improve Production Support documentation and procedures, troubleshooting guides, weekly reports summarizing Production performance.
• The candidate is expected to quickly learn and support multiple products and applications across Distributed platforms

To be successful in this role, you should meet the following requirements:

• Should have 5+ years of Production Support experience in Distributed technologies such as LINUX, Oracle DB, SQL, Windows, MQ, WAS, Java, Ansible, Control-M, Postman.
• Should have experience in Service Management activities such as Incident Management, Change Management and Problem Management.
• Should be familiar with AppDynamics, Splunk, DevOPS procedures, Jenkins, JIRA, Confluence, Service Dashboard reporting.
• Should have very good communication skills and be able to communicate with business and IT stakeholders effectively and efficiently.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India