HSBC Group

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.

The role of Senior Digital Channels Program Manager is responsible for the following tasks for all digital enhancement projects that are part of the Commercial and Business Banking Strategic Business Objective programs (SBOs)-

• Budget:  collection of initial resource and cost estimates from all teams involved (Business, Transformation, IT, Commercialization, Vendors); fine-tuning of received estimates to establish baseline budget proposal; securing funding approvals for budget from Program Steering Committee (PSC); managing budgetary changes through proper change control processes
• Schedule:  planning overall project duration by working with teams involved; identifying and managing critical path items to ensure no slippage of activities; negotiating and securing approvals for proposed schedule from Program Steering Committee; managing schedule changes through proper change control processes
• Scope:  defining and maintaining product road-map for Digital channels for Commercial and Business Banking; defining initial business requirements; establishing scope base-line and socialize it with program teams; negotiating and securing approvals for proposed scope from Program Steering Committee; restricting scope creep and managing scope changes through proper change control processes
• Creating detailed project plans for all initiatives for Digital enhancements. Listed below are the artifacts that this role will be responsible for creating throughout the project life cycle: investment rationale/business case; initial requirements; concept assessment; budget and cost estimates; IT delivery project plan; commercialization plan; KPI/ROI reporting
• Tracking all program- and project-level milestones through various phases, such as market research/concept evaluation, IT project initiation, requirement definition, IT project planning, IT project execution, Commercialization, migration, and closure
• Hosting and leading project working groups and program governance boards; identification of Risks, Issues, Dependencies and their mitigation plans by clearly evaluating and articulating residual risks, their likelihood, and impact; ensuring that the risk impact is within organizations risk thresholds; and managing residual risks and their acceptance following applicable risk management guidelines
• Creating work-break down structure (WBS) listing all activities of IT projects within the program, using Microsoft project or CA Clarity Work-Bench
• Responsible for submission of several program- and project-level deliverables to various stakeholders. Some of these deliverables include: idea outline; business case documents; project plans; cost and effort estimates; budget proposals; initial requirement (IR) documents; product change checklists; and commercialization collateral, migration plans, periodic updates on KPIs
• Reporting monthly progress update to program steering committee; reporting weekly project execution updates to project stakeholders; analyzing revenue data from bank's billing systems to summarize revenue trends by Digital product; analyzing data from bank's mainframe and AS400 based systems to identify customer population eligible for new features and products; and analyzing data from COGNOS systems to track trends in usage for HSBC's Digital and Mobile platforms.
• Directing and coordinating activities of project personnel from business product managers, business analysts, IT delivery leads, IT test leads, sales, and commercialization teams
• Defining a detailed communication plan for the program, outlining stakeholders and their grouping, type and frequency of communication, communication protocol for escalation of risks and issues, and distribution lists
• Assigning duties to project personnel from business product managers, business analysts, IT delivery leads, IT test leads, sales, and commercialization teams
• Hosting the following types of project meetings:  weekly program governance forum; project kick-off meetings; project status meetings; project functionality walkthroughs; product commercialization meetings; plan review meetings (project plans, migration plan etc.); and pilot planning and implementation meetings
• Performing risk assessment and planning for risk mitigation for all activities within the program. The role-holder is required to understand and follow HSBC's Enterprise Risk Management Framework and Operational Risk Management Framework as outlined in the Global Risk Functional Instruction Manual (FIM)
• Defining change management processes for the projects; ensuring that change management processes, such as raising project change requests (PCRs), review, impact assessment, and approvals for each PCR, are diligently initiated and completed for all changes to baseline project plans
• Working with resource managers and providing performance feedback for all resources involved in the digital business banking enhancement projects. The role will also assist resource managers in developing performance improvement plans as required
• Negotiating budget and resources required for the project with global counterparts from HSBC Group; and negotiating resources with third-party vendor partners identified for strategic integration. Defining Performance Level Agreements and coordinating vendor contract completion, where applicable.
• Identifying roles and types of resources required for commercial and business banking projects. The role will additionally work with resource managers from various teams to ensure that required resource requirements are fulfilled
• Coordinating with external agencies to conduct market research; and identifying integration opportunities and suitable third-party vendor partners for strategic integration and to enhance HSBC's digital product offerings
• Tracking of expenses against approved budget across many teams involved. The role is responsible for establishing baseline budget and tracking expenses against that baseline on a periodic basis
• Creating revenue projections to support the business case and for creating detailed project plans through implementation for approved business cases
• Identifying customers for periodic customer-testing. The role will also coordinate the efforts from HSBC's side and analyze testing results to identify possible enhancements. The role-holder will leverage tools, such as usability testing with a representative customer population, customer surveys, etc.

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Please apply if you have:

• At least 7 years’ experience in online banking platforms across Web, Mobile, File and/or API.
• Experienced in working with virtual teams and Cross border remote teams will be an advantage
• Experience in dealing with technology platforms
• Exposure to dealing with Commercial and Global Banking customers
• Experienced in project or programme management with good relationship management skills or an industry product specialist
• High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce or e-Commerce
• High level of oral and written communication skills and presentation skills including public speaking
• Complex and analytical reasoning
• Technical and Computer skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.