HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Principal responsibilities

• Works closely with the Platform Business Manager, CTOs and WPB teams to deliver Channels Transformation governance engagement activities such as: premises / buildings seating management, business continuity plans, COO metrics, CT KPIs/OKRs for WPB, team Sharepoint, Confluence, shared drives and lead the utilisation of collaboration tools and drive the effectiveness of new ways of working.
• Leads the Governance for the Channels Transformation CIO including the preparation of global staff meetings (town halls), organize and lead internal meetings that requires the presence of the CT leadership by collecting and preparing MIs / materials, attendance and minutes of meeting.
• Leads Channels Transformation communication channels (shared mailboxes), newsletters and the comms. champions working group.
• Effective stakeholder management, understand, prioritise and translate requirements into simplified solutions
• Ensure a regular review of existing service levels in place and where deemed necessary work with the COO communities to define and implement improvements to ensure a consistent and efficient set of services.
• Leads the people agenda activities including cyclical HR activities like the annual Reward and Performance as well as the enduring activities like talent management actions and people related actions from company surveys.
• Governs the Channels Transformation Org. design principles and ensures platforms and disciplines structures are in place in all systems as well as compliant with a range of org. design principles.
• Build excellent relationships with the CIO, members of the CT leadership and COO teams to enable successful execution of role
• Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles
• Create excellent working relationship with Country aligned Business Management functions to ensure successful operational execution in key locations
• Create excellent working relationship with COO stakeholders like: WPB Governance team, CRE, HR Ops and Biro.
• Excellent working relationships across COO, Platform & Value Streams
• Champion new ways of working across the COO team
• Cultivate an environment that supports diversity and reflects the HSBC brand
• Lead a team with 2-5 team members who will manage the day-to-day activities
• Support Workforce Management Lead to drive strong culture of compliance and governance across the team
• Ensure alignment to Global Technology Workforce Strategy
• Ensure HSBC is not put at any operational or reputational risk
• following are an overview of the major challenges for the jobholder:
• To ensure strong and effective operational control whilst supporting a delivery agenda
• To manage effectively across multiple geographies
• Challenging ways of working which do not conform to the highest operational standards
• Ability to deliver on an environment with multiple / conflicting priorities
• Supports the Workforce Management Lead in managing a diverse range of Governance and compliance items (from org. till HR compliances) on behalf of the Channels Transformation COO, the role holder will need to forge a strong relationship with the key stakeholders to deliver the agenda through people.
• Promote new ways of operating aligned to Platforms & Value Streams and ensure strong operational discipline
• Works across Platform, Value Stream, Country and Discipline

Requirements

• 10 + years professional experience in a large Global organization preferably in an IT department or shared service organization
• Proven track record in project management role (preferable IT)
• Proven track record in business / project financials
• Degree and previous experience in IT / IT background
• Strong stakeholder management / Relationship Management
• Excellent communication and interpersonal skills
• Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture
• Experience of working on a global scale (i.e. across time zone & geography and with remote teams)
• Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
• Positive, proactive and can-do attitude
• Strong Excel skills

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

**Issued By HSBC Software Development Centre***