Job description

如您希望在最先進的數碼平台工作，及擅長以書面形式解答客戶查詢，我們誠邀您加入滙豐專業的客戶服務團隊，發揮您的潛能， 成為客服專才。


您將透過多種數碼渠道處理客戶諮詢，理解客戶需要並提供相關的銀行服務及合適理財產品。通過我們全面的培訓及對相關專業資格的贊助，您將能獲取專業的銀行服務、投資和金融產品知識，為客戶提供所需服務及合適理財產品，滿足他們的理財需求。


無論您是應屆畢業生、轉行或重返職場，即使沒有相關工作經驗，我們也歡迎您加入。我們的客戶服務中心是您開展銀行業職涯的理想起點，無論是在我們的客戶服務中心內部晉升，或是在財富管理和個人銀行業務範疇中擔任其他職位，滙豐將為您提供專業培訓和各種發展機會，助您開展您的理想事業。

If you want to work on the latest digital channels and platforms, and you excel in answering customer queries in writing, this represents an ideal opportunity to develop or start a rewarding career in banking.

Joining our Contact Centre as Digital Customer Service Officer, you will handle customer enquiries through various digital platforms and channels. Your role will be to understand their enquiries, then respond in writing to offer relevant investment products, services and solutions that meet their needs.

Through comprehensive and continuous training, on-the-job experience and sponsorship support for relevant qualifications, you have the opportunity to gain knowledge of banking, investment and financial products.

This is a job with interest and variety. Every customer and customer conversation is different, and where you will be provided with the support you need to learn and develop a banking career.

This position may suit a range of different people: you could be just starting on your career journey, looking to re-enter the workforce after a break, looking for a change of career direction, or even looking for a second career in a different life stage.

Requirements

  • 香港中學會考(HKCEE) 合格，包括數學及中文或英文; 或持有中學文憑證書(DSE)或以上學歷;
  • 良好溝通能力，精通電腦及繁體中文輸入速度不少於每分鐘 30 字
  • 操流利的粵語、英語和普通話;
  • 五天工作週但需輪班工作 (包括日、夜、週末及公眾假期)
  • 無需銀行工作經驗，我們會提供所需培訓

您可享有每月港幣 17,500 元的底薪以及年終獎金、輪班津貼(僅適用於指定班次)以及在國際性銀行工作優厚福利，包括 18 天 有薪假期、高達 100% 估值或購買價格的員工住房貸款及以優惠條件享用個人銀行服務如貸款和信貸。

  • A pass in HKCEE including Maths plus Chinese or English, or a holder of HKDSE or above.
  • Good verbal communications skills in Cantonese, English and Mandarin.
  • Good computer literacy with typing speeds of at least 30 words per minute in Traditional Chinese
  • Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week.
  • No banking experience is required as training will be provided.

Joining our Contact Centre Business offers a great entry point for an exciting future career at HSBC - either to more senior roles in our Contact Centres, or into roles across the broader Wealth and Personal Banking business.

This opportunity offers a basic salary of HK$17,500 p.m. plus a year-end bonus and shift allowances (applicable only to certain shifts) and all the benefits of being with a leading international bank, including 18 days’ paid holiday, staff housing loan up to 100% of valuation or purchase price and employee banking services such as loans and credit facilities.

Requirements

You’ll achieve more when you join HSBC.
www.hsbc.com/careers
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.  We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.
 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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