HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber professionals to join our team as UIUX Manager.

Principle Responsibilities

• Apply strategic thinking to deliver end-to-end user experience solutions with a focus on user needs and business goals and be directly responsible for delivering all aspects of design, from defining customer needs to development 
• Design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts 
• Turn visions into concepts and translate those concepts into designs that illustrate simplicity despite system complexity. Utilize industry design standards and best practices to define and implement design criteria, design guidelines, and design specs
• Ensure UI and visual design communicates clearly, is on brand, and delights users 
• Produce user requirements specifications, personas, storyboards, scenarios, user flow diagrams, wireframes, design prototypes, and design specifications 
• Contribute to the definition and creation of flexible, coherent design systems and component libraries
• Work closely with other teams to plan and manage the design process, drive decisions, prioritize tasks, track design issues and ensure that design specifications are implemented 
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Maintain a view of emerging industry developments / trends on digital services to ensure the future strategy for the product developments are aligned with evolving developments
• Collaborate and share knowledge with other team members and stakeholders
• Improving user interaction and interface within an Accessibility framework
• Management of interaction with digital agencies
• Promoting user centered design principles and best practices within banking

• 5+ years of experience in UI UX Design
• Ability to understand detailed complex requirements to design elegant solutions for complicated processes
• Ability to clearly and effectively communicate ideas and solutions to stakeholders
• Be open to receiving feedback and constructive criticism
• Be passionate about all things UI UX and other areas of design and innovation
• Proficient in UI UX design with a strong understanding of user centered design process, and keen eye for branding, visual design, typography and user interface design
• Strong experience across desktop & native mobile app design 
• Proficiency in UI UX Software (Axure, Sketch & InVision) and UX methodologies (Double Diamond Framework, Customer Journey Mapping, Personas, Competitive Analysis, Brainstorming, Storyboarding, Wireframing, User Flows, Task Analysis, Prototyping etc.)
• Strong knowledge of User Research techniques and usability testing
• Experience working in an agile/scrum
• Ability to work within a Design System and propose various concepts within given constraints
• Good relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities 
• Experience of coaching, motivating and inspiring others to excel 
• Strong online portfolio available for viewing
• Previous experience in the financial sector preferable but not a must
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.