HSBC Group

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

Supply Chain Solutions (‘SCS’) is one of the key growth target areas for the GTRF product line within the CMB and GBM sectors. One of the key success factors of SCS programmes is the ability to engage and market the benefits of the Supply Chain program to targeted suppliers in an effort to monetize each program, ensure a seamless engagement experience with the bank, followed by proactive management of program utilization.

The Sr. Supplier Engagement Manager will report into the Regional/In-country Head of Execution and Program Management.  Key expectations for this role include:

• Drive the strategy for the Supplier Engagement function for the Supply Chain Solutions business.
• Help define the annual KPIs for Supplier Engagement and a plan of execution to deliver on them.
• Bring a strong execution mindset to the structured trade business with a razor sharp focus on expediting supplier on-boarding to the Supply Chain programs.
• Partner with the Working Capital Solutions (WCS) Salesperson and Technical Implementation lead to deliver on the supplier on-boarding targets for the SCF programs.
• Partner with the client to define a clear and effective procurement strategy geared to maximize and expedite program savings.
• Be a strong ally for WCS and demonstrate subject matter expertise in all supplier engagement related matters in client conversations.
• Assist the client to help build internal support for the procurement strategy via (a) collateral for senior management and (b) education of the wider procurement organization.
• Share best practices around payment terms extension, industry and sector trends with clients to assist them with their working capital improvement journey.
• Lead the supplier engagement and on-boarding effort with meticulous planning and attention to detail
• Partner with all global stakeholders to stay aligned on best practices and tools being used globally, and champion those for use in NAM.
• Ensure all stakeholders are kept informed and any issues/open items are addressed in a timely manner.
• Ensure compliance with all defined policies and procedures, and meet all reporting and documentation standards.
• Key KPIs: Number of suppliers on-boarded, annual spend added, and assets generated on the SCF programs.
• This will be an individual contributor role with an opportunity of overseeing one or more functional reports.

Impact on the Business

• Responsible for the overall program support for Supply Chain programs assigned
• Responsible for filing relevant UCC documents required as part of the on-boarding effort.
• Responsible for completing relevant supplier setups as per the supplier segmentation and engagement strategy for their assigned Supply Chain programs
• Be responsible for technical, practical support and training to Procurement team as well as Suppliers as part of the end-to-end Implementation Lifecycle
• Responsible for preparing supplier outreach materials to ensure suppliers understand the benefits of SCS and take up the facility with the bank.
• Responsible for oversight the end to end supplier onboarding and ensure each step of the onboarding process is complete
• Support clients and internal stakeholders with appropriate materials
• Responsible for program monitoring by providing metrics on assigned deals to help define supplier Engagement demand and capacity management
• Create dashboards and Engagement plans as required and provide analysis of data for, but not exclusive to MI and P&L of Supplier Engagement 
• Provide full operational analysis, data analysis, presentation and general support to Management, as required.
• Manage and control project actions.  Manage operational tasks as required.
• Ad hoc duties as required by the team or business.
• Ensure suppliers successfully on board to programs considering the benefits of SCS.
• Ensure presentations/events run smoothly, on time, without error including ensuring presentation materials are produced accurately and to a high standard.
• Supplier calling and operational tasks completed on time to the required standards
• Relevant queries from suppliers/stakeholders responded to without referral
• Work processed according to established procedures
• Consistent level of internal and external customer service achieved
• Files / records are maintained and updated accurately
• Deadlines and tasks on track and deadlines met
• Strong competencies in use of MS Powerpoint, Excel and MS Office packages and GTRF IT systems

Customers / Stakeholders

• Ensure that deadlines set and agreed with clients and internal stakeholders are met.
• Collaborate with stakeholders including e-Commerce and Group Marketing to present appropriate and compliant material for external use.
• Ensure that presentation material is of a high standard, clear and concise that meets the clients, bank’s and supplier’s expectations.
• Owns and resolves issues with all stakeholders and / or clients.
• Ability to present to clients (internal and external) with a range of understanding & sophistication as determined by the client
• Support the interaction across organizational boundaries including e-Commerce, GSC’s and Group Op’s with GTRF (Product, Services & Sales)
• Ability to work with short deadlines through active time management and anticipation of workloads.
• Quality monitoring with corrective action
• Obtain and socialize direct internal and external customer feedback via complaints, compliments and customer satisfaction surveys

Leadership & Teamwork

• Establishes cultural and behavioural excellence and develop high engagement across the team- especially as this is going to be multi-lingual, multi-cultural team engagement.
• Acts as a role model for our Group Values and behaviours, supporting colleagues and customers to deliver superior customer service through these values.
• Values diversity amongst the team
• Good, flexible, proactive and enthusiastic team player
• Positive/constructive feedback from peers and Line Manager received
• ‘My Performance’ metrics
• Continuous improvement in quality of team
• PDPs in place for self.
• Demonstration of Group Values in all behaviours
• Evidence of an engaged and positive team culture
• Sharing of feedback to appropriate stakeholders and colleagues

Operational Effectiveness & Control

• Maintains HSBC internal control standards
• Awareness of all elements of Operational Risk & Compliance associated with the role in
• As appropriate, participation in technical and soft skills training
• Maintain internal controls
• Completion of technical training and accreditations that enhance system knowledge and proficiency
• Adherence to clear desk and other internal policies
• Timely completion of mandatory compliance, risk and regulatory learning modules

Major Challenges

• Clear sense of ownership of the supplier engagement responsibilities for the SCF programs
• Strong understanding of working capital drivers and benchmarks, and appreciation for industry and sector
• Strong communication and presentations skills to formulate and deliver the engagement strategy to Buyers and program benefits to Suppliers
• Strong project management skills and demonstrated ability of managing large scale projects with multiple client entities, across multiple regions
• Strong time management discipline and ability to prioritize supplier engagement activities during program execution
• Proven ability to manage multiple programs at the same time
• Possess the presence and confidence to engage with C-Suite/Senior executives within client organizations such as the CPO, Procurement Directors and Category Leads

Role Context

• Supplier Engagement Managers will be required to support supplier marketing and engagement efforts for mandates from Clients for Supply Chain deals.  They will be responsible for using the appropriate tools and best practices to facilitate the Supplier Engagement activity and ensure effective monitoring of every program

Management of Risk

• The jobholder will ensure that the fair treatment of our customers (buyers) and their vendors (suppliers) is at the heart of everything we do, both personally and as an organisation.
• The jobholder will be expected to follow all procedures, controls, policies and FIM requirements.  This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and ensuring there are relevant mitigants in place.   This will also be handled by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity and escalating to line management as appropriate.

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

Essential:

• Client facing role
• Experience of working in a relevant busy and challenging environment
• Relevant experience driving customer excellence
• Multi-tasking and completer/finisher.
• Excellent planning and organisational skills with experience of working under pressure
• Excellent interpersonal, written and verbal communication skills
• Ability to prioritise workload effectively
• Experience with GTRF systems and experience of working in the Trade, Supply Chain or Receivables Finance industry/business.
• Experience in working with client experience, communications and project management would be beneficial.
• Numerical capability - using Excel/ tools, and a basic understanding of working capital and financing savings to market the opportunity to suppliers.
• Strong attention to detail and presentation preparation.

Desirable:

• Bachelor’s Degree, and five years of strong Supplier Engagement, Sales or Client Management experience are highly desirable
• Very strong understanding of bank and departmental procedures, functions and activities
• Good computer and IT skills, including all Microsoft packages
• Experience or understanding of HSBCnet and cash management systems
• Multi-lingual. Mandarin/Cantonese will be a distinct advantage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.