HSBC Group

Senior Digital Product Manager

Role purpose

The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.

Within our Strategic Channels, Digital is an essential pillar. The digital solutions we are creating will influence the banking behavior of our customers. Such an exciting challenge comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

The Senior Digital Product Manager is a critical role for our future, with significant global and cross-business impact. It's an opportunity to shape, deliver and embed change, working with senior stakeholders across all areas of WPB.

Principal Accountabilities and Responsibilities

• Lead and define along with senior stakeholders the Digital channel strategy.
• Manage delivery teams to define best in class digital channel propositions for the Digital platforms (extending to future channels/devices). Set up and own the digital pipeline to drawdown items for delivery against the entity annual funding for the Digital Value Stream.
• Sort through clear criteria to aid the process of prioritisation for drawdown.
• Leverage customer propositions and consumer insights from Customer Value Management, product, competitor review to increase customer engagement across Digital Mobile channel to generate additional revenue and lower the cost to serve for the specific proposition.
• Engage with IT to construct quality customer experience at improved cost and time to market.

Leadership & Teamwork 

• Build strong relationships with in country teams and global stakeholders to enable understanding and knowledge of global vision and market considerations in order to drive product development.
• Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,
• Foster a diverse, inclusive and open environment
• Proactively provide feedback to team members and coach as appropriate,
• Provide support/guidance/management in all levels,
• Promote innovation mindset and incentivise exchange of best practices

WPBDIGITALMEX

Role requirements:

• Bachelor's degree or equivalent, with experience in a global organisation, working across cultures,
• Strong desire and capability to learn and adapt, and demonstrated business knowledge,
• Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience,
• Strong grasp of customer journey or process mapping,
• Experience in roles which have required strong internal and external stakeholder management, effective teamwork and collaboration in a complex organisation, as well as managing teams in an ambiguous environment,
• Ability to manage and mitigate operational risk effectively,
• Strong managerial, communications, organizational, analytical, interpersonal and leadership skills,

Nice to have knowledge and experience:

• Experience with Agile methodology
• Master in Business Administration or equivalent degree
• Business experience in a variety of roles (WPB) centred on delivery of high quality customer service
• Knowledge and experience on design thinking and customer journey

We offer direct hiring by the bank, base salary, quarterly performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect. 
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

WPBDIGITALMEX