HSBC Group

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.

As the GLCM Client Implementation Manager you would be responsible for implementing global liquidity and cash management products/services. You would develop positive relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. If you are a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, sales & product management, you should take a look!

What you might see on typical day:

• Partner with sales to conduct scope/discovery meetings with client to develop solutions and strategies that align with the client’s business and technical needs.
• Develop an Implementation Scope Document/Project Plan outlining clear scope of work with milestones, deliverables and timelines for internal and external partners, including clients.
• Ensure implementation scope is fully articulated and agreed with clients, project team and all key collaborators.
• Drive deals through the implementation process as quickly and efficiently as possible to enable speed to revenue realization.
• Run projects via the GLCM Deal Management Framework and standard methodologies to meet the objectives as defined by the Implementation Scope Document/Project Plan.
• Act as a single point of contact for clients during the process. Take ownership, lead and supervise client issues/problems and work with the client and internal customers to resolve.
• Advocate for the client across the HSBC network of more than 68 markets during the implementation process to ensure the implementation proceeds at pace.
• Prepare Client Handover document and conduct a warm handoff to Client Service and Production Support as applicable.

About US

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to build a better world – for our customers, our people, our investors, our communities and the planet we all share.

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future.

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Solid understanding of Global Liquidity and Cash Management (GLCM) products and services or other relevant industry expertise.
• Strong project management background, handling sophisticated and fast paced client projects.
• Excellent time management, planning and organizational skills.
• Strong focus on client experience and client success.
• Ability to own a high workload.
• Excellent analytical skills and attention to details.
• Ability to mobilize internal partners and resources to quickly understand and resolve client issues.
• Collaborative team work and partnership across various teams to ensure client success.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external customers.
• Willingness to learn and adaptable to organizational change.
• Continuously look for innovative ways to improve business outcomes and make valuable contributions to clients, partners and colleagues.
• Evaluate customer information to identify and achieve ways to differentiate and improve the client experience and ensure client success.
• Actively engage with colleagues across HSBC to ensure that all client’s needs are met at the first point of contact.
• Deliver fair outcomes for our clients and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub and paid time-off to volunteer. We work hard to ensure that our workplace is a diverse, inclusive environment with a strong dedication to sustainability. Our Employee Resource Groups play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.