HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Relationship Assistant

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

We are currently seeking a high caliber professional to join our team as Customer Relationship Assistant.

Principal responsibilities

• Provide sales support to a team of Customer Relationship Managers with focus on getting appointments and supporting Customer Relationship Managers in servicing their customers
• Support the Customer Relationship Managers in preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through the sales process
• Handle customers’ enquiries relating to the Customer Relationship Managers’ portfolio and act as the first point of contact to resolve the issues in routine transactions
• Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

• University degree in a related discipline is preferred
• Minimum of 2 years' working experience in the banking industry and good knowledge of banking products and services
• Strong sales and customer orientation, with good communication and interpersonal skills
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Ability to bring divergent ideas to create new and valuable  solutions
• Passes in the Insurance Intermediaries Qualifying Examinations

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.