HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Facing senior management from IT and Business for any production stability agenda (Incidents, re-occurring incidents, production trends, changes, outages, etc)
• Manage and drive the change requests and accommodating them into the program timelines (e.g. Release Calendar, Service Protection Period, Bank Holiday’s, Embargo, Patching/Role swap Deadlines, weekly implementation planning meetings etc.)
• Lead the infrastructure planning and delivery, Run book preparation, implementation walk-thru and post implementation activities.
• Engagement of required and relevant teams required for implementation well in advance
• Regular meeting with Project Manager to inform them of the progress or any identified risk or issues.
• Represent and Update the Heliview Calls
• Ensuring Production Stability and Service Resiliency is maintained
• Ensure that there is continual monitoring across applicable technology controls and associated key control indicators
• Troubleshooting issues to quickly analyse available data to arrive at a root cause of the problem
• Managing the issues and requests list to ensure open queries and problems are dealt with promptly
• Incident management process including issue investigation, performing post incident reviews, management of stakeholder expectations, and delivery of resolutions
• Contributing to product development by recommending changes to improve supportability and efficiency
• Undertake detailed analysis into service management related data to understand themes and areas of improvement
• Arrange/attend crisis calls for major incidents and interface with all internal/external parties (e.g. vendors, ITID)
• Help teams drive transformation and DevOps maturity (CI/CD pipelines, code quality, test automation, embedding of support, articulating what good looks like from an Operational perspective)
• Help defining best practices across Production management with development leads (define Post Implementation Review (PIR) processes and templates, reviews, and subsequent actions)
• Coordinate and ascertain good support models for major Change initiatives or transformations by working with internal teams
• Own Production Reporting (daily, weekly, monthly, quarterly & yearly) wrt production outage, business impact, etc.
• Review all changes from ITID, other partners which has potential impact to application and agree/approve them accordingly

To be successful in this role, you should meet the following requirements:

• At least 10+ Years’ experience in Service Management, Production Support and Release management
• Should have prior experience of multiplatform critical(Tier0) System/Application.
• Should have better understanding of Mainframes technologies-preferably COBOL, JCL, DB2, TWS, REXX, CICS, VSAM, z/OS
• Should have knowhow of Java technologies and frameworks (Core Java preferable)
• Should have sound understanding of various infrastructure set ups, security patching, NAS, Role swap and DR processes
• Should be proficient in Capacity planning and performance Tuning
• Software Development Methodology: Agile Methodology and DevOps process
• Should be able to collaborate with partner teams and stakeholders
• Should possess excellent communication skills
• Interested to work on cross-platform.
• Well-organized, self-starter, trouble-shooter and detail oriented person who is able to work under pressure and minimum supervision.
• B tech/BE/ MCA or equivalent

The successful candidate will also meet the following requirements:

• Preferably ITIL certified

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India