Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
透過數碼服務管道提供銀行客戶服務
如果您想投身銀行服務行業，喜歡以最新的數碼平台工作，擅長以書面形式回答客戶的詢問，歡迎加入滙豐的客務服務團隊。
這份工作涉及的服務範圍甚廣，在面對每個客人不同的查詢時，您將會學習到更多的銀行知識。滙豐客戶服務團隊也會成為您強大的後盾，協助您排解客人的疑難。
數碼客戶服務主任 — 客戶服務中心
加入我們的客戶服務團隊，您將透過各種數碼管道與客戶連繫，處理客戶諮詢，積極提供問題解決方案，於必要時轉介至相關的滙豐團隊，並主動地跟進後續情況。您須備良好書面溝通能力，能說流利粵語、普通話和英語，精通電腦及繁體中文輸入速度不少於每分鐘 30 字; 香港中學會考或香港中學文憑考試考獲五科合格，包括數學加中文或英文，或具備更高學歷。
這個職位適合來自各行列各業的人才，無論您是剛投身社會、轉行或二度就業，即使沒有相關工作經驗，我們也歡迎您加入，但如您擁有銀行或客戶服務經驗將會被優先考慮。通過我們全面的培訓計畫，您會充分認識銀行各種產品以及服務，並通過在職訓練及團隊分享，讓您在面對客人的查詢時能夠靈活地運用您所學的知識，提供適當的產品以及解決方案 。
這是一個五天工作週但需輪班的工作 (包括日、夜、週末及公眾假期)。
為何加入滙豐客戶服務團隊
這是投身銀行業的理想開端，滙豐將會提供專業的培訓及各種發展機會，讓您規劃清晰的銀行職業生涯。
您可享有良好薪酬待遇、輪班津貼以及在銀行工作的所有福利，包括 18 天 有薪假期、高達 100% 估值或購買價格的房屋貸款和銀行服務如貸款和信貸便利。
Banking customer service through digital channels
If you want to work on the latest digital channels and platforms, and you excel in answering customer queries in writing, this represents an ideal opportunity to develop or start a rewarding career in banking.
It is a job with interest and variety, where every customer and customer requirement is different. You will be working in a team that provides all the support you need to learn and develop your banking career.
Digital Customer Service Officer – Contact Centre
Joining our Contact Centre as Digital Customer Service Officer, you will handle customer enquiries through various digital platforms and channels. Your role will be to understand their enquiries, then respond in writing to offer relevant investment products, services and solutions that meet their needs.
Banking and customer service experience is preferred but not essential. The key to success is a customer-first mentality, acknowledging and empathizing with customer concerns, trying to resolve customer issues on the first contact or directing them to the appropriate HSBC team.
As well as the proactive attitude to resolving customer queries, you must have good written communications skills in Cantonese, Mandarin and English, be computer-literate with typing speeds of at least 30 words per minute in Traditional Chinese.
This position may suit a range of different people: you could be just starting on your career journey, looking for a change of career direction, or even looking for a second career in a different life stage.
This is a five-day working week, but you should have the flexibility to work on a rotating shift covering days, nights, weekends and public holidays.
Why join our Contact Centre Business at HSBC
As well as the ideal start to a banking career, we offer you ongoing training and development with a clear path to progress and build your career. This opportunity offers competitive salary package with shift allowances and all the benefits of being with a leading international bank, including 18 days’ paid holiday, staff housing loan up to 100% of valuation or purchase price and employee banking services such as loans and credit facilities.
Requirements
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
CCBHK: Customer Service, Customer Care, Customer Relationship, Guest Relation, Guest Service, Member Service, Customer Service Representative