HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Customer Service Officer / Senior Customer Service Representative, IPS Account Services.

Principal responsibilities:

• Provide quality phone banking services to different types of customer

• Process customer requests in a professional manner

• Handle customer opinion/feedback timely to maintain a high level of customer satisfaction

• Keep abreast of the banking knowledge and meet the compliance/regulatory requirements

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered

• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage

• Require to work with flexi-hours

• Strong customer service orientation, with good communication and phone skills

• Willing to share ideas with colleagues and enjoy teamwork

• With drive to learn for growth in the banking industry

• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

• Relevant professional qualification in insurance and investment an advantage

• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
 

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.