HSBC Group

A Career with Hang Seng Bank

Assistance Sales Management Manager

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Sales Management Manager.

Principal responsibilities:

• Improve contact centre sales capabilities through smoothening the implementation of various new telesales products
• Develop sales knowledge centre and identify areas of improvement on customer experience and sales quality
• Elevate professionalism and consultative selling skills of sales team through in-depth review on the activities of the individual sales staff
• Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
• Coordinate on behalf of Sales Team with other functions on sales management related tasks
• Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.

Requirements:

• University degree or Diploma in business disciplines or related disciplines
• Minimum of three years' banking experience with good understanding of bank products and services, experience in telesales training and telesales quality management would be an advantage.
• Be proactive, vigilant and paying attentions to details
• Good analytical mind
• A team player with good communications skills
• Proficiency in both English, Chinese and Putonghua

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.