Job description
External Taleo / External Job Boards
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Department Overview
Markets & Securities Services (MSS)
Markets & Securities Services enables HSBC's corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. This is done by bringing together financing solutions viz. sales, trading and distribution across multiple asset classes; research; clearing and settlement; global and direct custody; and asset servicing. The Global Debt Market (GDM) unit in MSS combines trading in Credit, G10 Sovereign Debt and Structured & Index Products.
Why join us?
The role of MI team within Distribution Platforms is to maximize the client relationship by providing insights to management and Product Owners into client behavior on Evolve. The team is also responsible for increasing adoption and usage of various apps being built on Evolve
As a member of the MI team, you will be the responsible for the following aspects:
- Monitor trade activity of clients on Evolve to identify any anomaly and highlight such instances to the management.
- Monitor client and sales activity on various apps built within Evolve to provide valuable insights to increase adoption and usage of these apps.
- Publishing accurate MIs and management pack
- Clear understanding of various data sources of trade, client and HSBC staff information.
- Understanding of various trading and CRM systems of HSBC Global Markets.
Working in a very high paced, high risk environment where you have impact on client relationships and the revenue of the Global Markets franchise
What you’ll do: (List out Key Responsibilities):
Principal Accountabilities: Key activities and decision making areas
- Knowledge of Investment Banking Products (FX / FIXED INCOME and EQUITIES), Trading platforms across business and companies, Messaging systems and Client Relationship Management (CRM)
- Empathy for a retail / merchant client experience, in particular
- Own the problem or request at hand
- Ongoing Management
- Creating Efficiencies
Typical Targets and Measures
- Understanding of FX, Pips, NDFs, Market Conventions
- High level of organizational skills and attention to detail
- Proactive engagement with the stakeholders to ensure all activities are completed on time and any additional assistance that maybe required for the stakeholders to conduct business and improve client servicing.
- Efficiently manage any data or system issues to ensure all effected parties, both internal and external are informed of issues, resolution steps and likely resolution time
- Route issues to the right owner & follow up to ensure closure
- Identify any potential inefficiencies in the current process or technology and drive change and improvement
- Provide accurate and timely MI to Stakeholders
- Handle any data cleansing tasks for Client Data
- Monitor and analyse new client’s activity to improve client experience
- Streamlining existing processes/reports and creating efficiencies
- Proven record in demising redundant processes/reports and refining existing ones
Customers / Stakeholders
- Internal stakeholders in WPB and CMB for ecommerce payment offerings to those client bases
- Internal stakeholders in Global Markets – Corporate and Institutional
- Distribution Platform – MT, Product Owners and eCS Leads
Typical Targets and Measures
- Liaise with the product owners and generate and communicate ideas through extensive research
- Create MI and new ways of depicting client trading and activity trends for making intelligent business decisions
- Support key sales initiatives to increase client focus and internal coordination
- Ensure there is a culture of expectation management and reprioritization to meet stakeholder requests
Technical Skills:
- Excellent MS office Skills – Excel and Power point
- Coding Skills – VBA, SQL, Python, R, Tableau
Typical Targets and Measures
- Strong MI & Presentation skills
- Multi task - Ability to work on more than one platform
- Ability to simplify complex tasks in easy formats and communicate in a simple manner
- Strong experience in query language including joins and querying JSON data
- Capable to build macros to automate reports and improve efficiency.
- Experience building dashboards in Tableau and deploying it in production environment.
- Strong Python skills building code to connect to database, extract data, cleanse data and build reports.
- Good to have – basics of machine learning and implemented in any projects.
Soft Skills:
- Verbal and written communication
- Stakeholder Management
Typical Targets and Measures
- Strong stakeholder management and communication and interpersonal skills
- Should have the ability to communicate their thoughts/ideas in a clear and concise manner which is understandable by all
- Follow the Email, Chat and Phone Etiquettes and ensure that it is in compliance with HSBC policies
- Excellent time management and ability to prioritize in fast moving environment
Leadership & Teamwork
- Be part of a business team and cultivate spirit of commercial focus, innovation and entrepreneurship
- Build network with Product Owners, MT and other senior stakeholders across sales and asset class
- Champion and embrace change and innovation within the team
- Mentoring team members
- Clear understanding on wider HSBC / Distribution Platform strategy
Typical Targets and Measures
- Responsible for ensuring seamless communication and teamwork between onshore teams and team in Bangalore
- Effective support within the team and ability to develop additional skills
- Provide training and assist team in understanding new functionalities/development of the platforms
- Ability to connect the dots and provide suggestions to the team/PO/MT
- Takes a positive approach to innovation both suggesting and responding enthusiastically to new ideas and approaches
- Comprehends business and operating models at a basic level, including technology requirements
Solves problems systematically, logically and independently, escalating where appropriate
Requirements
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
- Different data sources across various technologies
- Availability of appropriate resources and conflicting priorities across the business
- Comprehending functionality of new apps and related app events data
Management of Risk (Operational Risk / FIM requirements)
Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing regulatory, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology. Uses initiative and independent judgement on a daily basis to analyse, problem solve and proactively respond to sales, trader and client queries and requests from senior management. Must have ability to make risk controlled decisions in fast moving markets.
Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role
Observation of Internal Controls (Compliance Policy / FIM requirements)
Demonstrates HSBC values and culture and adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Link to Candidate User Guide:
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Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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