HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Wealth and Personal Banking

We are currently seeking a high caliber leader to join WPB Senior Management Team as Head of Digital Banking, reporting to the Head of WPB.

Principal responsibilities

• Design, develop and implement the Bank’s digital strategy to optimize the resources and capacity to meet the upcoming business challenges in respect of sales and revenue.
• Mobilize the Bank’s resources to implement the digital strategy across Wealth and Personal Banking, Private Banking and Commercial Banking to leverage available resources.
• Explore new initiatives to improve customer journey through effective and efficient Digital Banking services in changing market environment; develop and implement guidelines for operation control and prevention of fraud and maintain customer-centric servicing channels.
• Set standards and metrics and the functional support required from critical areas such as sales distribution, Finance and IT to deliver the digital banking strategy.
• Formulate service propositions, business and marketing strategies for Digital Banking with customer centric solutions to acquire, activate and retain digital-savvy customers.
• Collaborate across respective business stakeholders to develop local business requirements for digital projects and define the multi-channel plan to enhance customer experience and loyalty
• Serve as the public face and spokesperson of Digital Banking in appropriate external events including social media.

• Considerable and proven experience in managing customers in retail banking channels and networks in areas of strategy, project management, stakeholder management, platform development, vendor and business management
• In-depth knowledge of digital technologies and market developments, as well as strong network in the digital channel industry
• Highly effective project management skills, ability to navigate complexities, negotiate and deliver with strong results focus.    
• Strong team leadership to engage and align team effort; empower and coach team performance. 
• Sound judgment and decision making skills with strong understanding of sales, operations and servicing models
• Growth mindset with passion to champion change and promote innovation.
• Aptitude to drive future focused strategy with the ability to provide strategic outlook
• University graduate with solid digital technology background and equivalent experience

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.