HSBC Group

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Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of an Associate Project Manager.

In this role, you will:

The PMO role will be working within a centralised PMO function across WS IT Credit & Lending. In so doing they will need to work across various Projects within the WCL 2022 Portfolio, with the IT COO team, with PMM and our Business counterparts to:

• Provide oversight of front to back PMO operations across the department including governance, assurance and control functions
• Instil and ensure adherence to best practice tools, processes, templates and standards across project/programme manager community
• Facilitate QA and health check activities to ensure high quality project delivery
• Partner in successful delivery of the portfolio with the Business and their transformation
• Produce programme and senior governance forum communications, reporting packs and MI

  PMO Governance:

• Definition, implementation and/or enforcement of programme governance and control processes and templates, including reporting calendar
• Adherence to Group standards
• Definition, set up and management of programme governance structure, including terms of reference and organisation charts
• Secretariat for key programme governance forums, including pack preparation and recording of minutes, actions and decisions
• Provision of ad hoc support to the Programme Manager as required, e.g.  Audits, Independent Reviews, Management Updates
• Involvement in wider working groups to represent AMG IT’s interests and help steer the firm’s guidance setting bodies.

Stakeholder Management/ Communications

• Identification of key programme stakeholders
• Creation of stakeholder management and communications plan(s)
• Development/publication of key programme communications

Reporting

• Definition and/or enforcement of consistent reporting standards
• Production of and/or quality assurance for programme/portfolio status reports prior to issue, including appropriate challenge
• Liaison with Programme Portfolio Reporting to provide ad hoc requests for information
• Work with the Finance Lead to provide monthly financial reports for both IT direct costs view and for customer charges bill view including any associated variance explains.

Planning and Dependency Management

• Oversight of the annual operating plan, delivery milestones and finances
• Design, implementation and definition of milestone plans, including reporting levels
• Ensure programme /portfolio plans are regularly reviewed, including assumptions
• Ensure programme/portfolio dependencies are reviewed regularly and agreed/managed/escalated appropriately

Risk and Issue Management/Change Control

• Ensure programme risks and issues are managed/escalated appropriately, including process definition and regular reviews
• Quality assurance across the programme/portfolio’s risks and issues
• De-duplication of RAIDs across the programme/portfolio
• Ensure programme /portfolio changes control is defined and changes are managed/escalated appropriately including approval by the relevant governance forum(s) prior to implementation
• Quality assurance across the programme/portfolio’s change requests

Financials/ Resource Management

• Co-ordination of Business Case (re-)submissions
• Resource and capacity planning as appropriate
• Definition of cost and benefits tracking mechanisms
• Vendor liaison to support Statement of Work definition
• Sourcing engagement to ensure appropriate due diligence relating to vendor engagements
• Support and input to annual budgeting cycle

Cost Savings

• Tools & accelerators: Support in building capabilities through tools & accelerators & Innovation Ideas Generated by Self.
• Leverage centrally available toolsets to understand and deliver stakeholder information

Delivery & Process Excellence

• Provide asset class aligned support within the scope of the remit
• Act as the “eyes and ears” of the Programme Manager; flag items requiring attention
• Provision of hands-on support, coaching and challenge to programme PMs as appropriate
• Pro-actively challenge PMs against Business Cases, both for costs and benefits, and highlight need to re-evaluate/re-prioritise
• Pro-actively track remediation actions through to resolution as appropriate
• Process Excellence: Streamline processes & Be disciplined in all operational practices

Leadership & Teamwork

• Provide functional guidance and support for WSIT CnL PM practitioners.
• Coaching. Effectively deploys basic coaching techniques. Able to coach individuals on a specific skill or subject-area. Is able to offer guidance and suggestions for improvement, providing clarity around performance expectations.
• Plays role in contributing to individual and team reward and recognition systems, and on-going development of effective performance management measures.
• Actively encourages a learning culture by aligning development, support systems, infrastructure and reward to organisational objectives.
• Authentically engages a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders.

To be successful in this role, you should meet the following requirements:

Essential Experience

• 5 yrs+ experience as Senior PMO
• Experience within financial services (preferably HSBC) and within large IT/ Change delivery function (Extensive)
• Strong track record of supporting complex change programmes across a matrix-structured organisation
• Previous experience of working & servicing globally distributed teams and understanding global issues
• Experience of producing high quality reporting to tight deadlines
• Cost controller or IT Planning & Finance experience.
• Strong Excel (particularly large data sets / modelling) 
• Strong Stakeholder management / Relationship Building Skills

Essential Skills

• Ability to deliver on time and at a consistent professional level
• Ability to engage and build effective relationships with team and stakeholders
• Excellent written and interpersonal communication skills and ability to communicate with diverse audience
• Ability to work alone or as part of a team, as required
• Excellent IT skills, particularly Excel and Powerpoint
• Robust and resilient self-starter
• Strong planning and financial management experience
• Analytical analysis, data mining and scenario modelling experience
• Experience of project management processes
• Highly organised individual
• Meticulous attention to detail
• Worked in a global virtual team
• Change agent and evidence of process improvement in previous roles
• Strong communicator – able to express ideas via various communication channels
• Strong Relationship Management
• Ability to investigate items in detail
• Ability to step back and look to improve processes and efficiency
• Ability to work with information from various systems and make sense of data and to express clearly with assumptions used

The successful candidate will also meet the following requirements:

• Knowledge of HSBC tools and processes including Clarity, Cognos, GPDM and Qlikview
• Excel (advanced – VBA)
• Experience of using Sharepoint and Confluence
• Credit & Lending domain knowledge

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by – HSBC Software Development India