HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber professionals to join our team as Assistant Digital Product Manager - Loan Acquisition.

Principle Responsibilities

• Accountable for business requirements activities for Digital Loan Originations & Servicing project delivery
• Acting as a Digital Product Owner (DPO) and work with Business Units (BU) to go through design thinking process and generate ideas with business justification (customer journey mapping) assisted by Customer / Market research
• Support the Digital Product Manager to manage and prioritize Product backlog
• Creation of business epics and user stories with robust acceptance criteria in BDD or TDD format in committed timescales - securing approval from project stakeholders and risk stewards as required
• Ensuring digital deliverables meet DPO & Business Owner requirements and are fit for purpose to release to customers by supporting in-sprint testing, pre-release UAT and live test
• Responsible for in-depth impact analysis and technical feasibility study of customer journeys to support Front-end & Back-end solution design
• Facilitating the collaboration with specialists across disciplines such as Business Owner / Rep, Scrum Master, UIUX Designer, Tech Lead, Engineering, and Quality assurance
• Adhere to UIUX and IT governance procedures within discipline
• Support Digital Sales related tasks under on-going basis to meet sales KPI – e.g. work with BU and Digital Marketing closely to implement BAU acquisition programme / flash promotion campaigns into digital platforms to drive loan acquisition, prepare analytics reports for regular sales update meeting and perform insight analysis & recommendation
• Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate
• Support bank-wise audit or independent programme assessments as required
• Ensure the bank is not put at any operational or reputational Risk

• Strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk
• At least 2 years’ experience of supporting requirements management activities to support the delivery of digital change across the bank
• Solid understanding of end-to-end Loan application workflow / process is highly preferred
• Strong communication skills, in both written and verbal, to escalate blocker / critical risk & issues, if needed
• Excellent understanding of Design thinking, customer centric design, Agile project methodology / framework and best practices
• Strong Digital commercialization sense – capable of defining communication & marketing plan with BU to uplift customer awareness and sales conversion via digital channels
• Able to balance risks / efforts and benefits and optimize cost effectiveness and customer experience
• Have “Think out of the box” & “Can do” mindset – think how to remove blockers to achieve the goal instead of identifying the current limitations/constraints to achieve the goal
• Willing to move from comfort zone and embrace new technology & challenges
• Experience of relevant tools such as JIRA, Confluence and be comfortable to use Microsoft Teams for day-to-day communications within the POD team
• Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
 

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.