Job description
Commercial Banking (CMB)
HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance, and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.
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We are currently seeking an experienced professional to join our team.
 
In this role, you will:
  1. To manage the overall operation efficiency and productivity of the CMB Call Center, ensure the delivery of high-quality services to HSBC customers and to contribute to business profitability by capturing cross-selling opportunities, generating warm lead for frontline follow-up and closing sales.  To closely align the Call Center operation with CMB business strategies.
  2. To ensure CMB Call Center is adequately resourced and equipped to meet the rapidly changing market environment, support aggressive business targets and to align with HBCN CMB's distribution strategy.
  3. Ensure CMB Call Center agents are at all times adequately trained, possess necessary skills to deliver high quality services and conduct effective selling
  4. Propose, coordinate and lead CMB Service Center to key strategic initiatives for CMB and various business activities
  5. Coordinate performance management and monitor the implementation and effectiveness of customer calls /initiatives to deliver long term objectives of revenue generation and time release in alignment with frontline Businesses
Requirements
To be successful in the role, you should meet the following requirements:
  1. Outstanding knowledge of China CMB business and general banking knowledge including but not limited to payment service, account service, account opening etc.
  2. High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously.
  3. Proven ability to articulate complex issues concisely and in simple language and work under pressure within demanding timescales.
  4. Proven influencing and coaching skills in an environment where employee engagement is paramount.
  5. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels                                                                                                                         
You’ll achieve more when you join HSBC.    
 
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS/CJ
 
Issued by HSBC Bank (China) Company Limited