HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Project Manager

In this role, you will:

In this leadership role in India for workflow technology team, individual will lead and own delivery of BPM/ workflow implementation with complex requirements. Individual will also lead an expanding Business Analyst team to work with internal stakeholders like business operations SMEs, technical PODs, IT Teams to deliver business process management (BPM)/ workflow solutions to business operations in Security Services.

• Lead the business analyst activities as part of the DevOps/Agile methodology delivering to all business needs and at the same time adhere to modernized products/ technologies such as API
• Lead and work cross-functionally with process owners and business SMEs to elicit requirements, analyze, design and develop business solutions with large complex business requirements.
• To deliver products/ projects which are efficient, highly effective, of high-quality, and client-centric and accountable for ensuring the products and solutions meeting operation needs.
• Convert elicited business requirements into actionable product requirements that feed the solutions to development team and ensuring the design of the product solutions are cost effective
• Working with Ops Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc) are resolved and that any design related issues are addressed in a timely manner
• Responsible for ensuring solutions and projects delivered are aligned with the target architecture and roadmap, group standards and policies
• Work in a matrix environment and be required to manage multiple work streams, supporting several initiatives simultaneously.
• Manage projects using Agile methodologies & DevOps approach with quality and sustainability. Maintained through the agile development lifecycle, managing the flow of the backlog of design activities
• Applying Agile principles to everyday work, and supporting agile focused culture.
• Maintain right level of governance & control to ensure adherence to HSBC guidelines
• Manage tracking of risks, issues & dependencies during implementations
• Manage resources & stakeholders and communicate effectively within as well as outside technology organization
• Lead and coach team with 5-10 business analysts to achieve goal together through rapid improvement events
• Build effective delivery teams and mentor members of the teams with best practices and align with organization standard & goals
• Provide full support to the team and leading by example
• Manage team resources according to business demand to ensure adequate resources to cover BA works
• Manage the onboarding/roll-off activities for Business Analyst resources who join or leave the team

To be successful in this role, you should meet the following requirements:

• University degree in computer science, IT or a related discipline.
• Solid hands-on experience in IT service and delivery management.
• Solid knowledge and experience in Business Process Management (BPM) analysis, design, build, modeling, and re-engineering
• Solid knowledge of AWD Product and solid experience of AWD project implementation to business operations in financial services sector
• Working knowledge/ experience or qualifications in agile/DevOps practices and methodology (e.g. Scrum, Kanban, Lean)
• Solid track record of leading process redesign, process change initiatives
• Demonstrated experience of working across cultures in a global business context
• Solid track record to lead and coach team with 10+ members to achieve goal together
• Extensive experience of leading team within a complex matrix environment
• Demonstrated experience of management ability to lead and manage by leadership influence rather than direct command and control in a global matrix organization
• Excellent communication and mentoring skills
• Self-motivated with strong sense of responsibility
• Excellent analytical, interpersonal, presentation, problem-solving, influencing, prioritization, decision-making, and conflict resolution skills
• Proven ability to address both technical and business requirements in solving problems
• Proven ability to influence without authority
• Proven ability to work under pressure independently & proactively and meet deadlines

Additional Skills

• Profession certification: Lean/Six Sigma Certification, BPM Certification or BA Certification
• Knowledge and experience of implementing AWD ecosystem tools like BusinessOptix, ActiveOps Workware, OCR software like Datacap, AI etc for business operations in financial services sector will be an advantage

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India