HSBC Group

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Wholesale Technology Payments, as a major Service Line reporting into Wholesale Technology, faces off to Commercial Banking, Global Banking and Markets and Retail Banking and Wealth Management.  Payments is the backbone of transaction banking, our Production Engineering team leverages Site Reliability Engineering (SRE) practises to deliver & continuously improve production applications and systems. In our team, you’ll help build a meaningful engineering discipline, combining software and systems know-how to develop engineering solutions to technology operations problems. In partnership with software development we focus on enhancing existing systems, building reliable infrastructure, and reducing toil through automation. Our team is founded on critical technology skills, problem solving and excellent communication. Your contribution will be as a player/coach, bringing your technical experience and hands on expertise as well as your leadership skills.

The Opportunity: (Brief Overview of the Role)
We are currently seeking an experienced professional to take on the role of Technical Service Management within the Wholesale IT Payments for supporting payment systems for the Bank in ASP region.

Business: Wholesale IT

What you’ll do: (List out Key Responsibilities)
- Troubleshoot incidents, facilitate blameless post-mortems and ensure permanent closure of incidents and resolution of problems.
- Identify application patterns and analytics in support of better service level objectives.
- Design, build and deliver solutions to automate manual operational work.
- Promote automated software and product upgrades, change management, and release management solutions.
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes.
- Participate in the coverage as needed.

What you will need to succeed in the role: (Minimum Qualification and Skills Required)
- Bachelor’s degree or equivalent experience in software engineering discipline.
- Fluent English communication skills.
- Knowledgeable cross domain and able to operate a global level solving complex, mission critical problems.
- Demonstrable experience of distributed compute, Linux, Unix, oracle, WebSphere, MQ – mainframe exposure beneficial.
- Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.
- Experience with broad range of technologist tools e.g. Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet.
- Strong understanding of core Service Management disciplines.
- Excellent technical debugging and trouble shooting skills.
- Be familiar with one of the skillsets in Kubernetes/Kafka/Docker/Kiali/Hazelcast

What additional skills will be good to have? (List out good to have skills and certifications)
- In depth Payments knowledge would be an advantage

HSBCZB/XA*

WSIT

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.