Job description

 

A Career with Hang Seng Bank

 

Customer Contact Centre

 

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

 

We are currently seeking high caliber professionals to join our department as Request for Information and Customer Due Diligence Officer.

 

Principal Responsibilities

  • Review RFI and Customer Due Diligence (CDD) requests received and devise the best contact approach to engage customer for information collection
  • Conduct outbound calls to collect customer information and respective supporting documents for RFI requests and CDD projects
  • Work on and manage RFI and CDD process from end-to-end and to assure that it meets the Group requirements as well as the compliance and regulatory standards
  • Fulfill the hotline service standards (SLA) and quality monitoring requirements
  • Participate in ad-hoc projects and assignments as instructed by the superiors
     
Requirements

 

  • University Degree / Diploma in related discipline with relevant experience and professional qualifications
  • Passes in Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a MUST 
  • Minimum 1 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines as well as experience in conduct outbound customer calls
  • Strong attentiveness to detail, compliance and control orientation
  • Strong customer service orientation with good communication and interpersonal skills
  • Strong PC skills, such as MS Excel and Word will be an advantage
  • Proficiency in both English and Chinese, and fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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