Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking
As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.
We are currently seeking high caliber professionals to join our department as Assistant Digital Product Manager – Credit Card / Card Lending.
Principal responsibilities
- Accountable for business requirements preparation for respective digital product's (credit card, card lending, etc.) project delivery
- Preparing user stories and grooming product backlog
- Supporting Team Head on deployment of commercial business strategy that positions Digital as an increasing driver of revenue and business improvement
- Acting as a key team member in managing development of digital products under respective business disciplines so as to drive digital conversion / sales via transactional platform according to prioritization
- Ensuring digital deliverables can meet expected business requirements and are fit for purpose to release to customers by supporting in-sprint, pre-release UAT and live test
- Facilitating collaboration with specialists such as UX Design, Engineering, Solution Architecture and Quality Assurance across sprints
- Producing and optimising content of specific product across Mobile, Internet Banking, Public Website and Digital Messaging to improve online experiences and generate income
- Assisting Team Head to continuously enhance user experience of digital platforms and collaborate closely with business stakeholders, IT and project team
- Applying data, metrics and test results from customer reactions to tailor design, content, digital marketing and customer interactions to improve customer response thus business conversion
Requirements
- Strong analytical and problem solving skills, attention to detail and able to comprehend complicated business dynamics
- University degree, relevant qualifications in Technology, Finance, ecommerce etc. is preferred
- At least 2 years of relevant experience in driving online sales and/or digital project delivery, preferably with exposure to digital banking or related financial sector experience
- Strong communication skills, both written and verbal, to explain complex or technical issues
- Good understanding of User Centred Design and Agile project methodology, frameworks and best practices
- Open-minded and self-motivated with good project management, interpersonal, collaboration skill and strong sense of responsibility
- Proficiency in both English and Chinese
- Experience of project management tools such as JIRA, Confluence for day-to-day communications within the team
- Experience of analytic tools like Adobe Analytics, Google Analytics, etc. is preferred
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.