Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking
If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.
We are seeking high calibers to join our team as Assistant Digital Product Manager - Chatbot.
Principle Responsibilities
- Maintain and track the system used in chatbot with high availability and accurate performance
- Support and execute test cases manually and using automated testing tools
- Collaborate with the training team to monitor chatbot performance so as to uplift customer satisfaction
- Identify the chatbot potential and be responsible for chatbot scope expansion for various banking services
- Provide on-going applications support for chatbot development and enhancement
- Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to deliver quality chatbot solution
- Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
Requirements
- University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
- Minimum of two years' experience in digital project management and implementation (candidate with less experience will also be considered)
- Good understanding with current market chatbot operation and training tool would be an advantage
- Great sense of ownership and servicing mind-set
- Data sensitive and meticulous with good presentation skills in English and Chinese
- Keen interest in latest fintech technologies and trends
- Be open-minded and team player with good communication, interpersonal, problem solving skills
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.