Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief Operating Office - Fraud and Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (Unsecured Collections).
Principal responsibilities
- Lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and prepare statistical reports for management review.
- Handle restructured application approval and monitor the turnaround time of application process.
- Take legal proceedings against debtors by instructing external legal firms; represent the Bank to attend court hearing and liaison with Official Receiver’s Office /Outside Trustee on bankruptcy related matters.
- Follow up and manage deceased, bankruptcy accounts and other accounts with court orders.
- Conduct risk account review and propose mitigation actions through regular or ad hoc review.
- Handle customer complaints and perform necessary investigation.
- Carry out ad hoc tasks and conduct UAT for program / system enhancement.
- Ensure adherence to legal and Group regulatory requirements, operating procedures and practices.
Requirements
- University degree in a related discipline OR other relevant qualifications
- Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business with exposure to credit control / administration
- Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
- Good knowledge of PC application software such as MS Word, Excel and Access
- Proficiency in both English and Chinese, fluency in Putonghua and advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.