Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world’s trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies. GLCM has been named #1 Cash Management bank globally for the last four years.
We are currently seeking a high caliber professional to join our team as Account Manager.
Principal responsibilities
- Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
- Identify and introduce service improvements to improve the overall client experience
- Resolves global client service issues and challenges as the final escalation point.
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
- Identify client requirements, working with Relationship Manager’s and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business.
- Establish and develop close working relationships with pertinent country and Group offices and operational areas to ensure excellent customer service
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal or external auditors and external regulators.
Requirements
Requirements
- Fluent in Mandarin as you will be required to build relationships with Chinese nationals and also be required to work extensively with Chinese nationals.
- Relevant experience in the banking industry with considerable experience working with China multinational corporations.
- In depth knowledge of industry standards related to all Cash Management products and services.
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Proven ability to deliver creative and flexible customer solutions.
- Ability to understand a customer’s business and the fundamentals of running a business
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical, problem-solving, technical
- Experience in driving team and individual performance to achieve customer and financial targets
- Strong leadership and team motivational skills
- Proven coaching and performance management skills
You’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.